All St. Cloud orders placed before 3pm will be dispatched same day. If purchased over the weekend or on a public holiday, orders will be dispatched the next business day.
We offer free standard shipping on all domestic orders. Once despatched, domestic orders will be delivered within 2-7 business days, depending on your location.
We also offer Express Shipping for $15 – delivered within 1-2 business days.
Please note, delivery outside of metropolitan areas may have an increased delivery time.
ORDERS MAY BE SUBJECT TO DELAY DURING HIGH VOLUME PERIODS SUCH AS HOLIDAY PERIODS, NEW SEASON LAUNCH AND SALES
All parcels require a signature upon delivery; St. Cloud does not offer ‘Authority to Leave’. If the address provided is unattended, Australia Post will leave an attempted delivery card and your parcel will be redirected to the nearest Post Office.
Once your order has been fulfilled, a confirmation email will be sent to your nominated email address. This email will include a tracking number, where you will be able to track the status of your order once it has left our warehouse. If you do not receive a confirmation email, please email us at firstname.lastname@example.org
To track your purchase with Australia Post, click here and enter your tracking number.
St. Cloud offers flat rate for standard international shipping at AUD$35
International delivery times vary depending on the location. We advise to allow 10 business days for delivery.
For a location specific delivery estimate please email us at email@example.com
PLEASE NOTE: When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
St. Cloud is not responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
For any further questions on shipping please email firstname.lastname@example.org