Gift Card

Gift Card

Regular price$50.00
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Denominations
  • FREE DOMESTIC SHIPPING + 14 DAYS EASY RETURNS
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AUSTRALIA

All St. Cloud Label orders will be dispatched within 48hrs of purchase. If purchased over the weekend or on a public holiday, orders will be dispatched the next business day.

Free Standard Domestic Shipping for orders over $100

Free Express Domestic Shipping for orders over $500

Express: 1-2 business days. 

Standard: 2-7 business days

 

Please note, delivery outside of metropolitan areas may have an increased delivery time.

   
INTERNATIONAL

Free Standard International Shipping for orders over AUD$200

Free Express Domestic Shipping for orders over AUD$500

International delivery times vary depending on the location.

We advise to allow a minimum of 10 business days for standard delivery.

DHL Express: 2-5 business days. 

Standard: 10-20 business days

For a location specific delivery estimate please email us at enquiries@stcloudlabel.com

 

Please note, St. Cloud Label is not responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

  
For any further questions on shipping please email enquiries@stcloudlabel.com

 

ORDERS MAY BE SUBJECT TO DELAY DURING HIGH VOLUME PERIODS SUCH AS HOLIDAY PERIODS, NEW SEASON LAUNCH AND SALES

 

St. Cloud Label understands that your online purchase may not be suitable and that you may wish to return your order.

 

We will offer Returns and Instant Refunds with Refundid following our Return Guidelines below:

 

   

RETURN GUIDELINES

  • Returns are ONLY offered on full priced items 
  • A Return is requested within 14 days of receiving your order. 
  • Items are returned in original condition (unworn, unwashed, and still have the original tags attached). This will be assessed once the item is received
  • Returns must include all original packaging, in original condition. Garments must not be worn, damaged or washed.

In the event that your return does not meet any of the above terms, St.Cloud Label reserves the right to not approve your return request.

To ensure you will be eligible for a return, we recommend the following;

  • Take care when trying on garments to avoid make-up rubbing off.
  • Avoid snagging of your knitwear garments from jewellery

  

FULL PRICE ITEMS

Items purchased at full price are eligible for a full refund or exchange if the item follows the above guidelines.

Please note we do not refund any costs associated with shipping.

  

SALE ITEMS

Items purchased on sale or are purchased during a promotional sale event are only eligible for exchange subject to availability. Return postage on sales items is to be paid by the customer and is not the responsibility of St Cloud

Please contact our customer care team at enquiries@stcloudlabel.com for any availability enquiries.

 

OUTLET ITEMS

Items purchased via the outlet are ineligible for a refund or exchange for change of mind. We will only offer size exchanges. Return postage on sales items is to be paid by the customer and is not the responsibility of St Cloud. Please contact our customer care team at enquiries@stcloudlabel.com for any availability enquiries.

 

WAREHOUSE AND SAMPLE SALE ITEMS

Items purchased via the sample sale are ineligible for returns.

 

CANCELLATIONS

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible.

Please note, you may not be eligible to cancel the order if it has been processed by our dispatch team.

  

FAULTY ITEMS

We take great pride in our quality standards at St.Cloud Label but we’re human, and sometimes a fault will go unnoticed. If you have received a faulty item, please contact our Customer Care team and we will resolve the issue for you as soon as possible. 

  

RETURN TRACKING 

When making a return or exchange, it is the responsibility of the customer to wear any losses as a result of the lost package. To avoid the possibility of a lost parcel, we ask that all returns are sent back to St. Cloud Label via registered post with tracking facilities. In the event that the return parcel is not delivered, St. Cloud will not be required to process the refund or exchange.

   

SUBMIT ONLINE RETURN

Return for an instant refund with

Enter details below to get started

How to use Refundid

  • Enter your details

    Enter your details into the form below and fill out the Refundid form

  • Receive your refund

    Once completed, receive your full refund instantly

  • Ship your return back

    Ship your return back to the retailer using the provided return slip or an alternative method

Return for an exchange, store credit or normal refund

To create a returns, please follow the below steps:

  1. Email our care team via email at enquiries@stcloudlabel.com
  2. If within our terms, our team will provide you with a Returns Form to enclose in your return parcel
  3. Use Registered Post to return your parcel to

   

St.Cloud Label

ATTN: Returns

12-14 Gordon Street

Cremorne, VIC, 3121

  

Once your return is received and assessed the refund will be issued onto the original form of payment; PayPal account or credit card used for the purchase. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. 

  

PLEASE NOTE: 

- Any returns received without following the above steps will be ineligible for processing and may result in a non-refund

- Please allow 48 hours for returns to be processed once received 

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